Refund/Returns Policy

At QUEEN 21, we want your order to arrive in good condition and match what you purchased. If something goes wrong, our customer service team is here to help.

Eligible Returns & Replacements

You may request a refund or replacement if:

- Your product arrives broken or damaged during shipping.
- Your product has a manufacturing defect covered by its warranty and includes the accompanying warranty documentation.
- You receive an item that does not match your original order.

Returns requested for personal reasons are reviewed individually and require approval from QUEEN 21.

Items Not Eligible for Return

We do not accept returns or exchanges for:

- Products that have been used or had their seals opened.
- Products purchased during promotions or special offers, unless otherwise stated.
- Products returned because of differences between on-screen and actual colors, or because they do not meet personal expectations.

Product colors may appear differently depending on your device and screen settings. Please review product descriptions, images, and color swatches carefully before placing your order.

How to Request a Return

Please contact us within 7 business days of delivery

Email: sales@queennailsupply.com
Phone: 626-566-0696 | 626-663-8888

To help us review your request, please provide:

- Your order number.
- The name of the item you wish to return or replace.
- The reason for your request and whether you prefer a replacement or refund.
- Clear photos of the product and any visible issue.
- A photo of the packing slip included with your order.

Once your request is approved, we will send you a **return shipping label** and instructions. Please wait for our approval before sending any items back.

Return Shipping Costs

Damaged, defective, or incorrect items: QUEEN 21 covers return shipping costs for products damaged during shipping, manufacturing defects covered by the warranty, and items shipped incorrectly.

Returns for personal reasons: If approved, return shipping costs are the customer’s responsibility and will be deducted from the refund.

Refunds & Replacements

For eligible damaged, defective, or incorrect items, we will provide a  replacement or a full refund of the affected item’s purchase price, according to your preference.

For approved returns requested for personal reasons, we will refund the returned item’s purchase price minus the return shipping cost.

Refunds are processed within 5–10 business days after we receive and inspect the returned items. All refunds are issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Thank you for choosing QUEEN 21. Please contact our customer service team if you need help with your order.