Shipping Policy
At QUEEN 21, we want you to know what to expect from checkout to delivery. Below you’ll find details about our shipping services, processing times, and how to get help with your order.
Where We Ship
We currently ship within the United States only.
Free Shipping
We offer free standard shipping on qualifying purchases:
- QUEEN 21 products: Orders from $100
- Products from other brands: Orders from $200
Processing & Delivery Times
Please allow 3–5 business days for us to prepare and process your order. Standard shipping typically takes an additional 3–5 business days after your package is handed to the carrier.
Business days do not include weekends or holidays. During promotions, holidays, or busy periods, order processing may take longer.
Delivery dates displayed at checkout or in tracking updates are estimates, not guaranteed arrival dates. Carrier transit estimates do not include our order processing time.
Standard & Expedited Shipping
Most orders ship via USPS Ground Advantage. Orders over $200 require a signature upon delivery.
Need your order sooner? Expedited shipping is available upon request. Please contact our customer service team to discuss available options, shipping costs, and estimated delivery times.
Tracking Your Order
Carrier tracking may not update at every stage of transit. Your package may be moving even if no new scans appear, and updates may only become available when it reaches your destination state or a local distribution facility.
Once USPS receives your package, routing and delivery schedules are managed by the carrier. Queen 21 cannot control these timelines, but you can contact us for help with shipping concerns.
Help With Your Delivery
1. Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 7 business days of delivery.
Include your order number and clear photos of the package and any visible issue so we can review your concern and assist you.
2. Missing or Lost Packages
If your package appears to be lost, or tracking shows “delivered” but you have not received it, please contact our customer service team. We will help you review the tracking information and determine the next steps.
3. Undeliverable or Returned Packages
Please check your shipping address carefully before completing your order.
If a package is returned because the address is incorrect or incomplete, or because it cannot be delivered, you will be responsible for the shipping cost to send it again.
If the delivery issue resulted from an error by Queen 21, we will reship your order at no additional cost.
If you choose not to have a returned package reshipped, we will issue a refund minus the original shipping costs.
Contact QUEEN 21
For expedited shipping requests or help with your delivery, please contact:
Email: sales@queennailsupply.com
Phone: 626-566-0696 | 626-663-8888
Thank you for shopping with QUEEN 21.